Great companies live it

Posted by Albers Communications on April 28, 2010 |

Our staff just finished participating in the Home Instead Senior Care International Convention in Omaha, where we spent four days rubbing elbows with more than 1,000 owners and representatives from the company’s 875 franchises in 14 countries.

The “Living It” theme for Convention reinforced the company’s position as an organization that takes it personal. 

At Convention, I heard Gina Pingitore, chief research officer for J.D. Power and Associates, speak about the results achieved by organizations like Home Instead Senior Care that are able to create service cultures from the inside out. 

With examples from a wide range of industries – including insurance, hospitality and wireless – Pingitore used J.D. Power data to demonstrate that companies with higher customer satisfaction rates also experience these related benefits:  

  • Lower customer acquisition costs
  • Reduced customer turnover
  • Decreased price sensitivity
  • Increased customer advocacy and word-of-mouth

We extend sincere congratulations to the following Home Instead Senior Care franchise locations who are public relations clients of ours receiving special recognition of outstanding performance by the Home Office. Thank you for setting an example of, Living It.

  • Anchorage, Ala.
  • Anderson, S.C.
  • Birmingham, Ala.
  • Boise, Idaho
  • Bowling Green, Ky.
  • Charlottesville, Va.
  • Clinton, Miss.
  • Daytona Beach, Fla.
  • Duluth, Minn.
  • Easton, Md.
  • Edina, Minn.
  • El Paso, Texas
  • Florence, Ky.
  • Fort Myers, Fla.
  • Fort Smith, Ark
  • Gorham, Maine
  • Hattiesburg, Miss.
  • Hutchinson, Kan.
  • Kennebunk, Maine
  • La Mesa, Calif.
  • LaSalle, Ill.
  • Lebanon, Tenn.
  • Lee’s Summit, Mo.
  • Lewisburg, Pa.
  • Liberty, Mo.
  • Murrieta, Calif.
  • North Ridgeville, Ohio
  • Ocean Springs, Miss.
  • Overland Park, Kan.
  • Pittsburgh, Pa.
  • Raleigh, N.C.
  • Riverside, Calif.
  • Sacramento, Calif.
  • Santa Fe, N.M.
  • Schenectady, N.Y.
  • Shreveport, La.
  • South Burlington, Vt.
  • Verona, Va.
  • Waco, Texas
  • Winchester, Va.
  • Zelienople, Pa.

 

 

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