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Tag: Crisis Communications

What Zucked this Week, and What Didn’t

  It’s Friday! And, no matter how intense your work week was, we’re willing to bet that Mark Zuckerberg had it harder. Over the course of two days this week, Zuckerberg testified for 10 hours before the House and the Senate, answering 600 questions about whether there should be more regulations on his company (which…
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A Fall Without Grace

Within one week’s time, two veteran journalists have lost their jobs over sexual harassment claims – first, CBS This Morning’s Charlie Rose, and, more recently, The Today Show’s Matt Lauer. After reporting on similar allegations themselves when the Weinstein scandal broke nearly two months ago, these two journalists have become the lead story. The Today…
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The Award for Rebuilding Trust Goes To…

Do you do your accounting with PwC (Pricewaterhouse Coopers)? No, neither do I. But I do know the London-based accounting firm has been tabulating the votes for the Academy Awards for the past 83 years. That fact alone gives them an air of steadfastness and trustworthiness. Or, at least, it did. Until Sunday night when…
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Recipe for disaster

It’s getting very hot in celebrity chef Paula Deen’s kitchen as she faces a firestorm of public scrutiny for her testimony, under oath, where she admitted to using racial slurs and tolerating racial jokes in the workplace.

Sticks and stones may break your bones…

…But a bad quote may haunt you forever. Mike Jeffries, CEO of the trendy young adult brand Abercrombie & Fitch, learned that this month as a quote from a 2006 interview with Salon resurfaced within a May 2013 article in Business Insider.

Running from bad press doesn’t pay

In the aftermath of bad press, allowing the media to define you is considered one of the biggest PR mistakes you can make. Matt Lauer’s handlers apparently forgot this key point over the past year, as his fall from grace has been carefully chronicled by various news outlets and social platforms.

Social media requires heart

National tragedies require special attention by PR and social media professionals.

A lesson in scandal

It was a story that could have made great “ripped from the headlines” fodder for a prime-time drama. A promising superintendent from one city is hired away by another city, only to lose both jobs for a violation involving salacious emails sent from work computers.

In times of crisis, face the music

Sitting on the sidelines, watching as the Penn State scandal unfolds – not just as a PR person, but also as the mother of three small children – is horrifying. No matter which hat I’m wearing.